Privacy Policy

Backwaters is operated by Treecore International, Dubai, UAE. This policy explains how we handle your personal information when you browse our website, place an order or contact us.

Information We Collect

We collect information you provide, including your name, contact details, billing and delivery addresses, order details and enquiries. We also collect device and browsing information through cookies and similar technologies.

How We Use Your Information

We use your information to process payments, fulfil and deliver orders, respond to enquiries, provide warranty support, improve our website and meet legal obligations. We send marketing communications where permitted, with your consent where required. You can unsubscribe at any time.

Who We Share It With

We share relevant information with Shopify, payment providers, delivery partners and other service providers needed to operate our store. We may also share information where required by law.

Payments are handled by our payment providers under their own privacy and security policies.

Shopify and Cookies

Our store is hosted by Shopify. Shopify processes information to operate and improve its services. Where enhanced services are enabled, this may include using interactions with our store and other merchants for personalised features and advertising.

Read Shopify’s Privacy Policy or visit its Privacy Portal to manage applicable choices.

Cookies support checkout, preferences, analytics and, where enabled, advertising. You can manage available choices through our cookie controls or browser settings. We request consent where required.

Security, Storage and Your Rights

We take reasonable measures to protect your information and keep it only as long as needed for orders, support and legal obligations. Shopify and our providers may process it outside your country, subject to applicable safeguards.

Depending on applicable law, you may request access, correction, deletion or a copy of your information, object to certain uses, or withdraw consent. Contact us to make a request or raise a privacy concern. You may also complain to the relevant data protection authority.

Contact Us

Treecore International — Backwaters
Email: info@backwatersglobal.com
Phone: +971 54 241 1711
Address: Meydan Grandstand, Dubai, UAE